Privacy Policy
Optimal Sexual and Reproductive Health Solutions (OptimalSRHS)
Effective Date: October 19, 2025
Optimal Sexual and Reproductive Health Solutions (“OptimalSRHS,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, particularly given the sensitive nature of our services, which include Holistic Infertility Treatment, Garbh Sanskar, and Sexual Dysfunction solutions.
This policy applies to information collected through our website (www.optimalsrhs.com), mobile applications, consultations (virtual or in-person at our clinic in Mumbai, Maharashtra), and communication channels (phone, email).
1. Information We Collect
Given our services, we collect both general contact information and sensitive personal data.
A. Personally Identifiable Information (PII)
- Contact Information: Name, email address (e.g., optimalsrhs@gmail.com), phone number (e.g., (+91) 98331 96666), and physical address (Shop No. D6/79, Ashirvad CHS… Mumbai, Maharashtra 400053).
- Booking Details: Date and time of consultation, and requested service (Garbh Sanskar, Infertility, Sexual Dysfunction, etc.).
B. Sensitive Personal Health Information (SPHI)
This information is collected during consultations with Dr. Sandhya and our team (Ayurveda doctors, psychologists, wellness experts) and is kept strictly confidential:
- Reproductive and Sexual Health History: Details about menstrual cycles, sperm quality, diagnosis (e.g., infertility causes, sexual dysfunction type), previous treatments (e.g., IVF), and goals (e.g., Holistic Conception).
- Physical and Lifestyle Information: Health records, Dosha analysis data, diet, sleep patterns, stress levels, emotional state, and any information required for a personalized treatment plan.
- Emotional and Mental Health Data: Information related to anxiety, emotional blocks, relationship issues, past trauma, and the use of our Emotional Health Tracker in the app.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To schedule and manage appointments, conduct Personalized Fertility Consultations, and deliver customized Ayurvedic infertility treatment and Garbh Sanskar programs.
- Personalized Treatment Plans: To formulate and monitor individualized treatment plans, including diet, herbal remedies, and specialized therapies (e.g., Panchakarma, counseling).
- Communication: To send appointment reminders, updates about your progress, therapeutic content (e.g., mantras, meditations), and educational material relevant to your journey.
- Service Improvement: To analyze usage of our platform and app (e.g., emotional health tracker data) to enhance the quality and effectiveness of our holistic and tech-enabled healing methodology.
- Marketing (with consent): To send newsletters, updates on new services, workshops, or products (e.g., Dasha Hara, Urvara, Shishna) only if you have explicitly opted in.
3. Disclosure and Sharing of Information
We treat your Sensitive Personal Health Information with the highest level of confidentiality. We DO NOT sell or rent your personal data to third parties. We only share information in the following limited circumstances:
- Internal Team: Information is shared only among the necessary team members (Dr. Sandhya, wellness coaches, Ayurvedic doctors) who are directly involved in your care and adhere to strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental regulation in India.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets, subject to continued adherence to this Privacy Policy.
- De-identified Data: We may use aggregated, anonymized, or de-identified data for research, statistical analysis, or to showcase the overall efficacy of our programs (e.g., success rates) without revealing individual identities.
4. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes:
- Using secure, encrypted platforms for storing sensitive health records.
- Limiting access to SPHI only to authorized personnel.
- Ensuring digital communications regarding SPHI comply with data protection standards.
5. Your Rights and Choices
As our client, you have the right to:
- Access: Request a copy of the personal and health information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Withdraw Consent: Withdraw your consent for the use or disclosure of your SPHI at any time, subject to legal or contractual restrictions.
- Opt-Out: Opt-out of receiving marketing communications from us.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Optimal Sexual and Reproductive Health Solutions (OptimalSRHS)
- Address: Shop No. D6/79, Ashirvad CHS, 1, Mhada Rd, near Jankidevi School Road, SV Patel Nagar, Andheri West, Mumbai, Maharashtra 400053
- Phone: (+91) 98331 96666
- Email: optimalsrhs@gmail.com